MTH 221 Week 1 DQ 1

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Consider the problem of how to arrange a group of n people so each person can shake hands with every other person. How might you organize this process? How many times will each person shake hands with someone else? How many handshakes will occur? How must your method vary according to whether or not n is even or odd?

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HTT 250 Complete Course

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HTT 250 Week 1 Checkpoint Lodging Properties

HTT 250 Week 1 Checkpoint Total Quality Management
HTT 250 Week 1 Individual Assignment Hotel Front Office
HTT 250 Week 2 Checkpoint Hotel Price Comparison
HTT 250 Week 2 DQs
HTT 250 Week 3 Checkpoint Average Daily Rate
HTT 250 Week 3 Individual Assignment Revenue Management
HTT 250 Week 4 Checkpoint Front Office FAQs
HTT 250 Week 4 DQs
HTT 250 Week 5 CheckPoint Night Audit
HTT 250 Week 5 Individual Assignment Night Audit Application
HTT 250 Week 6 CheckPoint Service Management Program
HTT 250 Week 6 DQs
HTT 250 Week 7 CheckPoint In-House Sales
HTT 250 Week 7 Individual Assignment Motivation Theories
HTT 250 Week 8 CheckPoint Hotel Security
HTT 250 Week 8 DQs
HTT 250 Week 9 Final Project Appendix B C D

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HTT 250 Week 9 Final Project Appendix B C D

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Final Project A Day in the Life of a Hotel Front Office Manager

As the front desk manager for a large hotel with conference space and ballrooms, most of your days are busy; however, today is particularly busy. Your hours are normally 5 a.m. to 5 p.m. but sometimes you stay late if there are situations that require your attention. All week you have been anticipating and planning for the busy upcoming holiday weekend. Two major events are happening the county health inspector’s semiannual visit to your kitchen and restaurant, and the wedding reception of the governor’s daughter. Additionally, minor problems always occur for which you must be prepared.Upon arriving at work Friday at 5 a.m., you are greeted with a memo from the night auditor describing the problems that occurred after you left work on Thursday.

You must rectify the previous day’s issues and prepare for the health inspector’s visit, and then wedding reception of the governor’s daughter. You also have daily tasks that must be addressed. After settling into work, you are informed that the credit-card processing machine is down and that one of the hotel’s washing machines in the laundry room has overflowed, causing a minor flood in the basement and temporarily delaying the availability of clean linens

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HTT 250 Week 8 CheckPoint Hotel Security

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Resource: Ch. 14 and the CPTED guidelines on p. 383 in Ch. 14 of Hotel Front Office Management

Select a small, medium, or large lodging property. As director of security, choose three key areas to focus on to improve security while remaining within your budget.

Review the CPTED areas on p. 383 of the text and prioritize three areas you think are most important.

Discuss, in 200 to 300 words, what you would implement for your hotel. You must explain your decision.

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HTT 250 Week 7 Individual Assignment Motivation Theories

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Resources: Ch. 13 of Hotel Front Office Management

Answer the following questions based on the scenario:

What motivation theories would you apply as front office manager?

Would you use the same application for everyone? Why or why not?

What programs would you implement to continue to motivate your enthusiastic employees and increase motivation among your less-enthusiastic employees?Incorporate your answers and create a brief training strategy explaining that hospitality is the first priority.

Include an introduction and conclusion to your assignment

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HTT 250 Week 7 CheckPoint In-House Sales

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Resource: Ch. 13 of Hotel Front Office Management

Answer the following questions in 200 to 300 words:

What role does the hotel front office have in promoting other hotel services?

Who would you include in a brainstorming session to address improving the point-of-sale office?

What ideas do you have for improving the point of sale office?

How can front office sales increase the hotel’s bottom line?

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HTT 250 Week 6 CheckPoint Service Management Program

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Read Case Study 1101 on pp. 332–333 of the text. Answer the question at the end of the case study.

Describe two creative ways to present a service management program to persuade manager buy-in.

Write a 200 to 300 word response

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HTT 250 Week 5 Individual Assignment Night Audit Application

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Resources Ch. 10 of Hotel Front Office Management

Analyze Hotel Affluent’s Wednesday Night Audit in Appendix F.

Answer the following questions

In which categories is the hotel closest to reaching its goals? In which categories is it the furthest?

What challenges or issues may be affecting the areas where the hotel is not meeting goals? What would you do as the hotel front office manager to address these issues?

As a front office manager, why must you know how to perform a night audit?

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HTT 250 Week 5 CheckPoint Night Audit

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Resource Ch. 10 of Hotel Front Office Management

Response the following questions in 200 to 300 words

Why is the night audit important?

Why does a hotel need to keep track of its financial transactions each day?

How has the process of the night audit changed over time?

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HTT 250 Week 4 Checkpoint Front Office FAQs

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Resources Ch. 7, 8, & 9 of Hotel Front Office Management

Write a 200- to 300-word response

Create a frequently asked questions (FAQs) list for your front office employees on how to deal with hectic check in and out situations as well as with guests who claim their bills are wrong.

Include at least five FAQs your staff might ask and provide answers to those in the list. It may be helpful to provide scenarios and suggested steps to improve the situation in the answers.

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HTT 250 Week 3 Individual Assignment Revenue Management

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Resources: Ch. 6, the Yield formula on p. 172 (Ch. 6), and Scenarios 1, 2, & 3 on p. 179 (Ch. 6) of Hotel Front Office Management

Begin this assignment by answering the following question: How is yield management, or revenue management, used in the hotel industry?
Complete the following three scenarios on p. 179 of the text.
For Scenario 1, use the formula provided on p. 172 of the text. Show your work in a Microsoft® Word document.
For Scenario 2, design your plan in 200 to 300 words.
For Scenario 3, defend your decision in 200 to 300 words.
Conclude your assignment with your thoughts on the use of yield or revenue management in the hotel industry.
Structure your assignment similar to the following:
Introduction
Scenario 1
Scenario 2
Scenario 3

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HTT 250 Week 3 Checkpoint Average Daily Rate

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Resource Ch. 6 of Hotel Front Office Management

Assume you are a hotel front office manager. Consult Ch. 6 for details about duties of the front office manager. In 200 to 300 words, answer the following questions

What tools do you possess to develop a higher average daily rate (ADR)?

Do you favor higher occupancy or a higher rate?

What strategies would you employ to achieve higher occupancy or a higher rate?

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HTT 250 Week 2 Checkpoint Hotel Price Comparison

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Resource Appendix E and travel and hotel Web sites

Visit the hotel’s Web site and research its prices, in addition to the two to three travel booking Web sites you researched. Then, call the hotel for their best rate for your dates of travel. Most hotels have toll-free reservation lines.

Complete Appendix E to compare your research.

Response the following questions in 200 to 300 wordsDid the hotel’s Web site or front desk management offer you a cheaper rate than independent travel Web sites?

Which provider would you book the hotel through an independent Web site, the hotel’s Web site, or over the telephone and why?

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HTT 250 Week 1 Individual Assignment Hotel Front Office

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Response the following questions in 700 to 1,050 words

How is a front office important to a hotel?
Which department is most important to the success of the front office and why?
How might the front office in a small- or medium-size hotel differ from the front office in a large-size hotel?
What front office functions do all three sized properties share?
Compare the duties of the front offices of a roadside budget motel and a center-city luxury hotel. What commonalities do these front offices share? What are the most obvious differences? You may use actual hotels as examples in your paper

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HTT 250 Week 1 Checkpoint Total Quality Management

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Write a 200- to 300-word response.

Resource Ch. 3 of Hotel Front Office Management

Read Case Study 301 on pp. 91–92 of the text.

Assume you are the front office manager for a full-service hotel.

Analyze the situation and discuss solutions for improving communication between departments in your hotel. Follow the questions at the end of the case study.

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HTT 250 Week 1 Checkpoint Lodging Properties

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Resource Ch. 1 of Hotel Front Office Management

Answer the following questions in 200 to 300 words

What are the different types of lodging properties?

Why are there so many different types?

Why has the industry moved to all of these types and brands? Is it working?

Why would an individual choose one lodging property over another?

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